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At Home

Hello & welcome

We are here to serve our patients. Our team follows a patient-entered approach that involves you in your healthcare. We are here to guide you through your eye care experience. Once you are our patient, you are part of our family. 

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We believe in focusing on the individual and going the extra mile to find solutions that meet your unique needs. Be reassured that we answer our own phones, emails and website inquiries- we do not outsource to call centres or data processing banks because we want to connect with you on a personal level and ensure we address your needs throughout your eye care journey. 

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We are continually updating our processes to make the experience better, easier and more efficient for you.  Please explore the links below for more information or contact our office if you need any assistance.

Contact Lens Solution

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CONTACT LENSES

Did you know that with small business initiatives, big brands are now helping private offices offer competitive pricing? This means that you can feel confident & safe purchasing your contact lenses from your eye doctor without the feared markup. 

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PATIENT PORTAL

Your healthcare at your fingertips. Speak with a staff member to set up an account which will give you access to your eye care information, including your glasses and contact lens prescriptions. 

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INSURANCE

Eye care insurance can be complicated, partly because some benefits are through vision coverage (glasses, routine eye exam) and others are through medical insurance (eye infection, cataracts, glaucoma care). We can assist you in sorting out what type of coverage you have and submit claims for you. 

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AFTER
HOURS
EYE CARE

It can be very stressful if you are experiencing an eye problem after office hours. We have an on-call system for urgent issues such as eye pain, flashes & floaters, red eye, eye injury, scratched eye, metal in eye, contact lens stuck, or other eye concerns. Call our office and listen to the recording for complete & updated instructions.

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PRIVACY MATTERS

When you trust us with the care of you & your family, we put your privacy first. All of our staff undergo annual training in compliance with Health Insurance Portability and Accountability Act (HIPAA). Click below to review our privacy practices. 

DISCLOSURE OF PHI

(Personal Health Information)

Due to privacy policies, we need your written consent to release your information to others. 

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Please complete this form and return it to our office in person, by fax or email. Forms are available at our office if needed. 

RELEASE TO PROVIDER / FACILITY

Due to privacy policies, we need documentation to release your information to others, including other doctors or clinics. 

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Please complete this form and return it to our office in person, by fax or email. Forms are available at our office if needed. â€‹

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